Frequently asked questions whose answers are given below.
Order Related Queries.
- How can I track my order?
Once product shipped, customer receives an E- mail on registered e-mail id with containing courier company name and tracking number.
- I am unable to see my order details in my account what should I do?
Don’t worry this service is currently not available In the future, you will be able to track orders with your account until you can email and call us.
Email id – email@example.com | Call us - +91 9643648648, +91 9643649649
- How long it takes to deliver the Order?
Normally it takes 4-7 days to ship an Indian order’s, once shipped, a product should be delivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons
- If the area where you live is very interior in the region.
- Natural calamities like heavy rain, earthquake etc.
- Political disturbance, National and Regional holidays etc.
- I missed the delivery of my order today so what can I do now?
We have you covered! Don’t worry we will call you and confirm your availability and reschedule the delivery for you.
- Can I accept the package after checking the contents inside it?
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
- Will the delivery be re-attempted if I’m not able to collect my order the first time?
Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
- Can I change the delivery time for my order?
Yes you can schedule delivery accordingly, for which you have to call us an email us.
- I found the package open and the product seal broken. What should I do?
You can request for the item to be replaced or returned by sending us an email on firstname.lastname@example.org or calling our helpline number +91 9643648648, +91 9643649649
- What should I do if a service centre denied my request to repair the product?
Please contact our Customer Support with the service centre details so that we can look into this.
- Will I receive a call before Industry Purchase attempts to deliver package at my place?
The courier person will call you before delivery only if he cannot find your location with the address shared.
- I have a complaint about the courier guy who came to deliver my order.
Please let us know the details by contacting our Customer Support & we’ll look into this for you.